MyMerchantUser Manual
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login

Getting started

Sign in, use the menu and sign out

  1. The "Please sign in" page

    If you are not signed in or your session has expired, you will see this page. Press Sign in to go to the login page. Switch language with ไทย | English at the bottom. After signing in you are taken back to the page you opened.

    The "Please sign in" page (desktop)The "Please sign in" page (mobile)

  2. Sign in as the store owner (Owner)

    Choose the Owner tab, enter the owner's phone number and press Login. An OTP code is sent to that number to verify your identity.

    Sign in as the store owner (Owner) (desktop)Sign in as the store owner (Owner) (mobile)

  3. Sign in as an employee (Employee)

    Choose the Employee tab, enter the Merchant ID, user name and password created for you by the owner or administrator, then press Login.

    Sign in as an employee (Employee) (desktop)Sign in as an employee (Employee) (mobile)

  4. Main menu

    The left menu has Merchant Info · Product · Administrator · Configuration · User Manual. On mobile, press menu at the top left to open the menu.

    Main menu (desktop)Main menu (mobile)

  5. Collapse / expand the menu

    Desktop: press the arrow under the menu to collapse it to icons only; your choice is remembered. Mobile: the menu is hidden; press menu to open it and press again to close.

    Collapse / expand the menu (desktop)Collapse / expand the menu (mobile)

  6. Sign out

    Press your user name at the top right and choose Logout. You are asked to confirm: press Logout to sign out, or Cancel to stay.

    Sign out (desktop)Sign out (mobile)
notifications

Notifications

Types of messages you may see on any page

  1. Message types

    TypeShown whenWhat to do
    Confirmation (box in the middle with Cancel / Confirm)Before an action that cannot be undone, e.g. renew, activate, delete, sign outRead the message, then confirm, or press Cancel / Esc to stop
    Short notice (top right, disappears after 3 seconds)Saved, added or deleted successfullyNothing
    In-form message (red box on the page)Saving failed; what you typed is keptRead the reason, fix it and save again
    Session expiredThe page was left open too long, or you signed out elsewherePress Sign in again
    Access deniedYour account's role cannot do thisContact the store owner or administrator

  2. Success notice

    When saving succeeds, a notice appears at the top right for a moment and then disappears.

    Success notice (desktop)Success notice (mobile)

  3. Saving failed

    If the system cannot save, a red Save failed box with the reason appears in the form. Your values are kept, so you can fix them and save again.

    Saving failed (desktop)Saving failed (mobile)

  4. Session expired

    If your session expires while working, a Session expired box appears. Press Sign in again to return to the same page. Unsaved changes must be entered again.

    Session expired (desktop)Session expired (mobile)

  5. Not allowed to do this

    If your account is not allowed to do something, an Access denied box appears with a button back to the home page.

    Not allowed to do this (desktop)Not allowed to do this (mobile)

  6. Opening a menu your role cannot use

    If you open a menu your role cannot use, an Access denied page shows your role and the roles the menu requires (see the table in Users and roles).

    Opening a menu your role cannot use (desktop)Opening a menu your role cannot use (mobile)
store

Merchant info

Overview of your store and the products in use

  1. Store overview

    Shows the store name and ID, maximum users, maximum concurrent devices, the date the store started, and the products in use with branches / users and expiry dates. Accounts that manage several stores see a card for each store (with a search box when there are more than 3).

    Store overview (desktop)Store overview (mobile)
license

Product License

Product → Product Licence · check status, renew and activate licenses

  1. License list

    Lists all products of the store with create date, expiry date (with days left) and status. For a product with several licenses the product row shows "–"; expand it to see each license.

    License list (desktop)License list (mobile)

  2. License status

    StatusMeaningAvailable button
    ActiveIn use, more than 30 days left (or no expiry date)Renew (asks to confirm)
    Expiring soonIn use, 30 days or less left — renew soonRenew (asks to confirm)
    ExpiredPast the expiry date; shows "Expired N days ago"Renew (goes straight to payment)
    Pending activationPurchased but not started yetActivate (some products must be activated by our staff)
    Locked / DeletedSuspended by our staffContact support
    Buttons appear only for packages that have a price · press the arrow before the product name to see its packages and buttons

  3. View the packages of a product

    Press the arrow before the product name to see its packages: license number, SSM, status and the Renew / Activate button of each package.

    View the packages of a product (desktop)View the packages of a product (mobile)

  4. Renew an "Active" license

    Press Renew. You are told the license has not expired yet and how many days are left. Press Renew to go to payment, or Cancel if you do not want to renew now.

    Renew an "Active" license (desktop)Renew an "Active" license (mobile)

  5. Renew an "Expiring soon" license

    Same as an active license: you are always asked to confirm, with the days left shown.

    Renew an "Expiring soon" license (desktop)Renew an "Expiring soon" license (mobile)

  6. Renew an "Expired" license

    For an expired license, press Renew. There is no confirmation; you go straight to payment.

    Renew an "Expired" license (desktop)Renew an "Expired" license (mobile)

  7. Payment page

    An invoice is created and you are taken to the payment page. After payment the license can be used again. The invoice appears in Payment history (as "Unpaid" until it is paid).

    Payment page (desktop)Payment page (mobile)

  8. A "Pending activation" license

    A package that has not started yet has a green Activate button (no Renew button).

    A "Pending activation" license (desktop)A "Pending activation" license (mobile)

  9. Activate: confirmation

    Press Activate. You are asked to confirm, with the license number shown. Once confirmed the license starts immediately and this cannot be undone.

    Activate: confirmation (desktop)Activate: confirmation (mobile)

  10. Activation succeeded

    The license is activated and product access is updated. Press OK; the page reloads and the status changes to Active with an expiry date.

    Activation succeeded (desktop)Activation succeeded (mobile)

  11. Activation failed

    If activation fails, the reason is shown and the license stays pending. Try again later, or contact support with the message in the box.

    Activation failed (desktop)Activation failed (mobile)

  12. Activated, but sync failed

    The license is active, but product access could not be updated, so the product may not work yet. Press Try again to sync again (it does not activate twice or use up time). If it still fails, contact support.

    Activated, but sync failed (desktop)Activated, but sync failed (mobile)

  13. Products activated by our staff

    For some products (e.g. iView, iConnect2) the Activate button is disabled; hover it for a hint. Contact SeniorSoft support to activate them.

    Products activated by our staff (desktop)Products activated by our staff (mobile)
receipt_long

Payment history

Product → Payment History · all invoices of the store, newest first

  1. Payment list

    Shows Billing No., product / package, license / SSM, quantity, price, status, payment date and create date, 10 items per page.

    StatusMeaning
    UnpaidAn invoice was created (e.g. by pressing Renew) but not paid yet; price = package price × quantity
    PaidPayment received; shows the payment date and the amount actually paid
    Payment list (desktop)Payment list (mobile)

  2. View details

    Click an item to open the detail panel on the right (full screen on mobile) with payment status, amount and dates. Close it with close or Esc.

    View details (desktop)View details (mobile)

  3. Copy the Billing No.

    Press Copy Billing No. at the bottom of the panel to use the number when contacting support.

    Copy the Billing No. (desktop)Copy the Billing No. (mobile)
key

Secret Code

Administrator → Secret Code · manage the secrets other systems use to connect to your store

  1. Key list

    The left side lists the store's keys; use the search box to find one. A key marked warning has a custom secret — check that it matches the target system.

    Key list (desktop)Key list (mobile)

  2. The secret is hidden

    Select a key; the secret is shown as dots so people nearby cannot see it.

    The secret is hidden (desktop)The secret is hidden (mobile)

  3. Show / copy the secret

    Press Show to see the value, or Copy to paste it into the target system (blurred in this picture).

    Show / copy the secret (desktop)Show / copy the secret (mobile)

  4. Edit a custom secret

    A key labelled Custom can be edited (at least 6 characters); press Save. Press Esc or Cancel to stop.

    Edit a custom secret (desktop)Edit a custom secret (mobile)

  5. Reset secret

    For a system-generated key, press Reset secret to create a new 64-character value. Systems using the old value stop connecting until the new value is set there.

    Reset secret (desktop)Reset secret (mobile)

  6. Confirm by typing RESET

    Type RESET in capital letters to enable the Reset secret button.

    Confirm by typing RESET (desktop)Confirm by typing RESET (mobile)
group

Users and roles

Administrator → User · manage staff accounts, roles and the products they can use

  1. Roles (main role) and menus they can open

    The main role decides which MyMerchant menus an account can open. Roles other than Owner / Admin are for the store's other products (e.g. POS, ProMaxx); in MyMerchant they can only open Settlement and Profile.

    MenuOwner
    (store owner)    		AdminOther roles
    Manager, Cashier, Editor, Invoice, Officer, ChoccoSubScription, ProMaxxSubScription
    Merchant Infocheck_circlecheck_circleblock
    Product License / Renew / Activatecheck_circlecheck_circleblock
    Payment Historycheck_circlecheck_circleblock
    Secret Codecheck_circlecheck_circleblock
    Usercheck_circlecheck_circleblock
    EPaymentcheck_circlecheck_circleblock
    Settlement TrueMoneycheck_circlecheck_circlecheck_circle
    Profile / Change passwordcheck_circlecheck_circlecheck_circle
    Owner is the account that signs in with the owner's phone number. It is not in the role list and appears as Admin in the user list.

  2. User list

    Shows all users of the store with their products, status, main role and last modified date, most recently modified first.

    User list (desktop)User list (mobile)

  3. Filter the list

    Press Filter and choose a main role or product. Press Clear filter to show everyone again.

    Filter the list (desktop)Filter the list (mobile)

  4. Add a user

    Press Add user, enter a user name (used to sign in; cannot be changed later), full name, main role and the password twice. Create user is enabled when everything is filled in.

    Add a user (desktop)Add a user (mobile)

  5. User created

    Press Create user; a notice appears at the top right. The new user has no products yet — press Edit to choose them.

  6. User limit reached

    If the store already has the maximum number of users (see Merchant info → Max users), the form shows Could not create user. Delete users you no longer need, or contact support to raise the limit.

    User limit reached (desktop)User limit reached (mobile)

  7. Edit a user / choose products

    Press Edit to change the name, role, status (Active / Inactive) and tick the products the user can use. Each product shows "x / y users" from its license; a product marked Full cannot be added.

    Edit a user / choose products (desktop)Edit a user / choose products (mobile)

  8. Save changes

    Press Save; a notice appears at the top right.

    Save changes (desktop)Save changes (mobile)

  9. User limit warning

    If a product became full while you were editing, nothing is saved and the full product is named. Remove that product from this user, or add more users to the license first.

    User limit warning (desktop)User limit warning (mobile)

  10. Delete a user

    Press the bin button; you are asked to confirm with the user name. Press Delete user to confirm — this cannot be undone. To suspend someone temporarily, set the status to Inactive instead.

    Delete a user (desktop)Delete a user (mobile)

  11. User deleted

    A notice appears at the top right and the user is removed from the list.

payments

EPayment settings

Configuration → EPayment · connection details for GB Pay, True Money, KBank and Beam Lighthouse

  1. Choose a payment channel

    Use the tabs at the top to choose a channel. The number next to the name is how many key sets it has. Only channels your store has are shown.

    ChannelFieldsKey sets
    GB PayCustomer Key · Public Key lock · Secret Key lockOne set only
    True MoneyRef1 (also used for Settlement) · Ref2 · Ref3Several sets
    KBankMID · Partner Shop IDSeveral sets
    Beam LighthouseMerchant ID · Partner Shop ID · API Key lockSeveral sets
    The first set of every channel (set 0000) is the main set and cannot be deleted · lock = secret field, value hidden
    Choose a payment channel (desktop)Choose a payment channel (mobile)

  2. What is a key set?

    Press info next to the key set list title to read the explanation. A key set is the information that connects your store's account with the payment provider.

    What is a key set? (desktop)What is a key set? (mobile)

  3. Secret fields

    Fields marked lock hide their value. Press the eye to show / hide it, or the copy button. Never share these values (blurred in the picture).

    Secret fields (desktop)Secret fields (mobile)

  4. Add a key set

    Press Add key set to get a draft set (labelled New, name still ----). Only one draft at a time; press Cancel if you do not need it.

    Add a key set (desktop)Add a key set (mobile)

  5. Save the new set

    Fill in the values and press Save. A set number is assigned (e.g. TM0001) and a notice appears at the top right.

    Save the new set (desktop)Save the new set (mobile)

  6. Delete a key set: confirmation

    Select the set and press Delete set. You are asked to confirm with the set name. After deleting, systems using this set can no longer take payments, and it cannot be recovered.

    Delete a key set: confirmation (desktop)Delete a key set: confirmation (mobile)

  7. Set deleted

    A notice appears at the top right and the set is removed from the list.

    Set deleted (desktop)Set deleted (mobile)

  8. Delete failed

    If the set cannot be deleted, the reason is shown in the confirmation box and the set stays as it is.

  9. Leaving without saving

    If you change a value without saving, "You have unsaved changes" appears at the bottom, and the browser asks before you close or leave the page so your changes are not lost.

account_balance_wallet

Settlement TrueMoney

Configuration → Settlement · every role can open it

  1. TrueMoney settlement

    Choose a date range (today by default) and press Search to see transactions, fees, VAT and settlement amounts. It uses Ref1 of True Money in EPayment settings.

    TrueMoney settlement (desktop)TrueMoney settlement (mobile)
person

Profile

Press your user name at the top right → Profile · every role can open it

  1. Edit your name

    Merchant ID and user name cannot be changed; only the full name. Press Save.

    Edit your name (desktop)Edit your name (mobile)

  2. Change password

    Press Change password, enter your old password, the new one and confirm it, then press Change password.

    Change password (desktop)Change password (mobile)